DRAFT for lawyer review: not legal advice, not in use. This text may change before Tizzy launches.
Privacy policy
Last updated: [date]. Effective: [date].
1. Who we are
Tizzy (tizzy.tv and app.tizzy.tv) is run by: - NB Audio Pty Ltd (ABN 34 641 691 223), PO Box 269, Greenock SA 5360, Australia, trading as Tizzy, for users in Australia, and for everyone else until our US company is formed; and - [Tizzy US Inc.], [address], USA, once formed, for users outside Australia.
"We", "us" and "Tizzy" mean whichever of these provides Tizzy to you (see Terms §2). Questions or requests: [privacy@tizzy.tv].
2. What this policy covers
The tizzy.tv website and waitlist, the Tizzy app, our emails, and any stream or replay we host. It doesn't cover Twitch, YouTube, Kick or other sites where a creator streams a Tizzy house: their own privacy policies apply there.
3. What we collect
| What | From | Why |
|---|---|---|
| Email address and sign-in details (or your Google or Apple sign-in) | You, through our sign-in provider | To run your account and contact you about it |
| Date of birth | You, at sign-up | To check you're 16 or older, and 18 or older before you pay or earn. If you're under 16 we don't create an account and don't keep your date of birth; we keep only a count of refused sign-ups |
| Country | You, and your card's country at checkout | To work out which Tizzy company you deal with, prices, tax and what's available to you |
| Payment details | You, entered directly with Stripe | To take payment. Stripe holds your card details; we never see or store your full card number. We keep a record of what you bought, when, and the amount |
| Creator details (if you join Stream My House): legal name, payout account, tax details and identity checks | You, entered directly with our payout and tax-form providers: Stripe Connect in Australia; Wise and [our tax-form provider] elsewhere | To pay you and meet tax law. Those providers hold your identity documents, bank details and tax forms (such as a W-9 or W-8BEN); we keep only a reference to your account with them and its status |
| Your voice, if you use push-to-talk while hosting a stream | You | To turn what you say into text for the stream. The recording is turned into text and deleted straight away; we keep only the text. We never use it to recognise who is speaking |
| Your houses, characters, scenarios, pitches and settings | You | To run your shows |
| Viewer events you type, bids, votes and Fan passes | You | To run viewer events and the auction, and to show your chosen display name in end credits if you have a Fan pass |
| What the AI characters say and do in your houses | Generated by our AI providers | To show, replay and clip your shows |
| Reports, complaints and messages you send us | You | To deal with them |
| Moderation records (what was flagged or refused, by whom, and why) | Our systems and staff | To keep Tizzy safe and meet online safety law and our AI providers' rules |
| Usage and device data: pages and houses viewed, times, IP address, browser and device type, error logs | Your browser and our servers | To run, secure and improve Tizzy, stop abuse and fraud |
We don't ask for photos, ID documents, contacts or precise location, and Tizzy's art kit can't use real faces. We never collect card numbers or passwords ourselves. If you stream with your microphone or webcam on another platform, that platform collects it, not us. [If a built-in "go live" with host audio or webcam is added later, this table needs a row for it.]
4. How we use AI, and what that means for your data
Tizzy's characters are written live by AI models, currently Anthropic's Claude. To run a show we send Anthropic the text of your house, scenario, characters, settings and any viewer events in it. We don't send your email, date of birth or payment details.
- Anthropic doesn't train its models on what we send. Its commercial terms say so.
- Anthropic deletes it within 30 days, but may keep content its systems flag for breaking its usage policy for up to 2 years, and safety classification scores for up to 7 years.
- Anthropic is in the United States.
If we add another AI provider (for example for voices on clips, such as ElevenLabs, which receives only the characters' lines), we'll name it in §6 before we use it.
5. Public content
- Houses you put on Stream My House are public. Anyone can watch them, including people without an account. Your house name, creator display name and the characters' lines are public.
- Viewer events are never shown in your own words. We rewrite them before they appear. Your display name isn't shown next to an event [confirm with Platform].
- Fan pass holders' chosen display name appears in that house's end credits. You can turn this off in Account → Fan passes.
- Replays and share links you create can be seen by anyone with the link.
Don't put your real name or anyone else's personal information in a house, character or event. Our content rules ban real people (Terms, Schedule 1).
6. Who we share it with
We share personal information only with:
| Who | What for | Where |
|---|---|---|
| Anthropic | Running the AI characters (§4) | USA |
| Cloudflare | Hosting the app, database, files and streams; turning push-to-talk voice clips into text (Workers AI), without keeping the audio | USA and global |
| [Clerk] | Sign-in [confirm with Platform] | USA |
| Stripe | Payments, subscriptions, tax, Australian creator payouts and identity checks | USA, Australia and others |
| Wise | Payouts to creators outside Australia, and their bank details | UK, Australia and others |
| [Tax-form provider] | Collecting, checking and storing creators' tax forms, and US tax filings | USA |
| Microsoft (Microsoft 365) | Our email | [Australia/USA] |
| [Email sending service, if used for newsletters] | Waitlist and product emails | [ ] |
| Our other Tizzy company | Running Tizzy across both companies (for example, an AU account moving to the US company) | Australia / USA |
| Professional advisers (lawyers, accountants, auditors) | Advice and audits | Australia / USA |
| Regulators, police and courts | When the law requires it, or to protect someone from serious harm (for example the eSafety Commissioner) | Where they are |
| A buyer of our business | If Tizzy is sold or restructured; they must keep to this policy |
We don't sell your personal information, and we don't share it for targeted advertising.
7. Sending information overseas
Most of the services above are in the United States. If you're in Australia, your information will be sent to and held in the US and other countries where these providers operate. We choose providers with strong security and contracts that protect your information. If you're in New Zealand, these countries may not protect information in the same way as NZ law.
8. Young people
- Tizzy is for people 16 and over. We don't knowingly collect personal information from anyone under 16. If we learn that someone under 16 has an account, we close it and delete their information.
- 16 and 17 year olds can have a free account. They can't buy anything, earn money or have a payout account. Their accounts start on the strictest settings: no marketing emails, no analytics beyond what's needed to run Tizzy, nothing about them shown publicly unless they choose it, and what they type used only to run and moderate their shows.
- We follow US children's privacy law (COPPA) for under-13s, and the Australian Privacy Act.
9. How long we keep it
| What | How long |
|---|---|
| Account details and your houses | While your account is open, then deleted within [30] days of closing it, except as below |
| Payment and tax records | 7 years after the transaction (Australian and US tax law) |
| Creator payout and tax records | 7 years after the last payout |
| Moderation records and reports | [2] years, or longer if needed for a legal claim or a regulator |
| Push-to-talk voice recordings | Not kept: deleted as soon as they're turned into text |
| Usage and security logs | [90] days |
| Backups | Weekly database backups are kept for up to 5 weeks, so deleted information can stay in a backup for up to 5 weeks after it's deleted. Backups are locked and only used to restore Tizzy |
| Waitlist emails | Until you unsubscribe or join, or [12 months] after launch, whichever comes first; unconfirmed sign-ups after 7 days |
| Public streams and replays | Until you delete them or close your account; copies others clipped or saved may remain on other platforms |
10. Cookies
At launch we use only the cookies Tizzy needs to work (signing you in, security, remembering your settings). We don't use advertising cookies. [If analytics are added, list them here with an opt-out, and add a cookie notice.]
11. Keeping it safe
- All connections to Tizzy use HTTPS, and our providers encrypt the data they store for us.
- We aim not to hold especially sensitive details such as tax numbers or bank details at all (our providers hold them, §3). If we ever have to, our own code will encrypt them as well, with the key kept separately.
- Only staff who need it can see personal information. Staff tools need multi-factor sign-in, and we log every time staff view moderation, payout or tax records.
- We keep a record of every data breach, whether or not it has to be reported, for at least 24 months.
- If a data breach is likely to cause you serious harm, we'll tell you and the regulator as the law requires.
We'll only describe security measures here that we actually have in place.
12. Your choices and rights
- See, download or correct your information: Account → Privacy, or email us.
- Delete your account and its houses: Account → Privacy → Delete account. Some records stay for the times in §9.
- Unsubscribe from emails using the link in any email. Account and safety emails still come while your account is open.
- US state privacy rights (for example California, Virginia, Colorado): if a law gives you more rights, such as knowing what we've shared or opting out of "sale" or "sharing", email us and we'll honour it. We don't sell or share personal information as those laws define it.
- Canada: you can ask to see and correct your information under PIPEDA.
- We answer requests within [30] days. We may need to check it's you first.
13. Complaints
Email [privacy@tizzy.tv] first; we'll reply within [30] days. If you're not happy with our answer: - Australia: the Office of the Australian Information Commissioner, oaic.gov.au - New Zealand: the Privacy Commissioner, privacy.org.nz - Canada: the Office of the Privacy Commissioner of Canada, priv.gc.ca - US: your state Attorney General
14. Information about other people
Sometimes we get information about someone from another person: for example, a viewer names a real person in an event, or someone reports a house that mentions them. Our rules don't allow real people in houses or events, so we refuse or remove that content. We keep only what we need to deal with it (the item, our decision and why) in our restricted moderation records, for the time in §9, and we never show a reporter's identity to the person reported. If the law requires it, or if the information could affect the person, we'll take reasonable steps to tell them.
If you think Tizzy holds information about you, email [privacy@tizzy.tv], even if you don't have an account.
15. Decisions made by computers
Some decisions about you are made automatically, by our software and AI models, before a person looks at them: - Age: refusing sign-up under 16, and turning off buying and earning under 18, from the date of birth you give. - Moderation: blocking a line, refusing a house setup, pitch or viewer event, or pausing a house when our filters flag it. - The Random slot: skipping and benching a house from the featured rotation when a line is flagged (Creator agreement, Schedule A). - Fraud and payouts: flagging bids, votes, viewer-minutes or earnings that look automated or fake, and holding them for review.
These use what you type, what the AI characters say in your houses, your date of birth, and how your account is used. A person reviews decisions that close an account, remove a public house or hold earnings. You can ask a person to look again at any automated decision at [appeals@tizzy.tv].
16. Changes
We'll post any change here with a new date. If a change matters (for example a new kind of data or a new AI provider), we'll tell you by email or in the app before it takes effect.